Provide digital assistants to support customers’ post-shopping visits

Virtual agents (intelligent chatbots) can provide post-shopping customer support by answering questions, aiding with returns or exchanges, and resolving any issues that may arise.  The virtual agents use RPA in the backend to extract relevant information from ERP, CRP, Inventory management system, etc. to aid the customer. This improves the customer experience by providing timely and personalized assistance to shoppers looking for quick support after their shopping.

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