Password Manager Bot

It’s common to see agents logging into multiple applications several times during the day. Along with multiple login requirements are the inevitable “lost password” situations and session timeouts causing further delay and frustration, usually resulting in many password reset requests to a company’s IT helpdesk. Last but not the least, sticky notes and spreadsheets used to keep track of passwords have kept many call center leaders up at night.

An RPA powered Secure Password Manager stores credentials in an encrypted format compliant with data security requirements and automates sign-on to multiple applications putting an end to AHT, helpdesk tickets, and security concerns otherwise considered the norm in call centers today.


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