Complaint Handling

Dealing with angry customers is never easy. But handling complaints is a natural part of customer service and the experience can be the make or break of a good relationship. But when customers are limited to contact center hours or long wait times their frustration levels just grow.

A Complaint bot is available 24/7 and in different channels to respond to and resolve customer issues. The bot can respond instantly to the customer issue, initiate the workflow to resolve their issue, or escalate to a human agent. Since the bot works out of hours it is always there for the customer.

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