Knowledge Base Creation

Train a GPT model on existing technical support articles and use it to generate new articles. This can be implemented using RPA or Low code tools integrated with a content management system. Ensure that the GPT model is transparent and explainable, and that the flagged transactions are reviewed by human experts before any action is taken. Nuances to consider include ensuring the model is trained on high-quality articles and reviewing the generated content for accuracy before publishing. Benefits include faster content creation and improved self-service options for customers.

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