ATM Dispute Resolution

Automate the dispute resolution for non-receipt of cash from ATM for other bank customer.

Auto-access the ATM’s electronic journal log. In the case of escalation of the matter when the dispute is not in favor of the customer, auto-access from the dispute management system dumps and the vendor details of the ATM. Automatically raise a service request for the CCTV footage and other details from respective vendors in CRM.

Source: Datamatics

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