As per Forrester research, with the Pandemic and deep recession, companies need to focus on:
- Automation maturity. Many organizations have a low robotics quotient and are not prepared for the needed burst in automation. Forrester’s RPA maturity model shows only 18% of organizations are at advanced state of RPA maturity
- Automate higher-value work: Lower-level and repeatable jobs accounted for essentially all the jobs lost in the three previous economic disruptions. In this recession, organizations will use IA to automate higher-value personas as well to produce more at a lower cost.
- Focus on resilience or new ways of working. Remaining barriers to cloud and remote work have gone. With the pandemic comes a new focus on how to work around and reduce risks of global disruptions by using resilient systems and processes.
- Accelerated digital transformation: The pandemic and the deep recession have started a surge in digital transformation and investment in IA. Satya Nadella, CEO of Microsoft, confirms that “we saw two years’ worth of digital transformation in two months.”