Unlock Automation’s Full Potential By Building Buy-In Across Job Levels

Unlock Automation’s Full Potential By Building Buy-In Across Job Levels

Article by CEO of Nintex, on Forbes. See link at the end.

My company’s recent study of U.S. workplaces currently operating remotely revealed that the vast majority (75%) of C-suite and VP-level executives believe their organizations are using automation and AI-driven tools across business processes and workflows to a significant extent. But that sentiment lessens further down the ranks of an organization. Around 60% of managers and directors feel their organizations are using these tools to a significant extent. At the coordinator and specialist levels, it’s dramatically less at just 26% percent.

The Rise Of Low-Code Automation

For years, enterprises have been investing in low- and no-code automation tools — intuitive software solutions that require little to no coding experience — in an effort to streamline and automate cumbersome processes while relieving pressure on overworked and understaffed IT teams. Gartner predicts low-code application building will make up more than 65% of all app development by 2024, and 66% of large enterprises will rely on a minimum of four low-code platforms.

The only problem? Enterprises can’t fully realize these benefits if their workers aren’t actually using these tools.

Enhancing Automation Visibility And Usage

My company’s study found that while the vast majority of high-level executives perceive their organization’s automation usage to be significant, that sentiment decreases across lower levels. This misalignment indicates many on-the-ground workers, who stand to benefit the most from workflow automation, aren’t experiencing the full potential of these solutions.

However, enterprise leaders can do more to enhance the visibility and usage of visual process mapping, workflow automation, digital forms and robotic process automation (RPA) software solutions across departments.

• Implement intuitive tools that are easy for anyone in the organization to use. One significant reason teams may not be using the tools provided by your organization is that they’re simply not user-friendly. Adopt solutions like no- and low-code software to empower every employee — not just those with computer science degrees — to automate repetitive processes.

• Host ongoing training sessions and centralize resources. Even with easy-to-use tools, some employees may be intimidated or unsure of how to take the first step, especially in a remote work environment where they can’t easily ask a colleague for help. Host regular training sessions and establish a hub for relevant resources that employees can easily access to learn how to use new tools or refresh their skills as needed.

• Tap power users and change champions. Identify employees with more advanced tech skills or a desire to promote technological advancement across the organization. Set these users up with the necessary administrative powers to independently assist other employees and better ensure wide-scale user adoption across departments.

• Listen to and act on employee feedback. If you find a significant difference in perceived automation usage across your organization, don’t simply speculate about the reasons, but rather ask your employees about their experiences. Send out surveys to gauge employee sentiment and identify key challenges, and then act on that feedback.

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