Federal Agency is finding unattended RPA more useful

Defense Logistics Agency (DLA) CIO George Duchak said during the AFCEA D.C. AI + ML Technology Summit today that the agency has produced another 100 bots this year, and estimates that the operation of those has saved 207,000 labor hours. DLA, he said, is developing more unattended bots – versus attended bots – so that workers won’t be tied up in unnecessary tasks.

“A lot of folks starting the journey will use attended box where a person will have to [log] into their system and then invoke a process, and that computer that is registered to that person is tied up for that bot process,” Duchak said. “Most of our bot processes now that we’re developing are all unattended bots, meaning they can run 24/7, don’t have to worry about unions, they don’t tie up the person’s workstation.”

Erica Thomas, RPA Program Manager at the Defense Department, said that the Pentagon is in the process of adopting unattended bots, while acknowledging that there is still room for attended bots in the workplace.

Read more here: ‘Unattended’ Bots Seeing Higher Usage in Federal Agencies

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