Throughout May 2020 (at the height of the crisis), Forrester conducted an online survey of 160 process automation decision-makers from operations groups, shared services, finance, and other lines of business in organizations spanning France, Germany, Japan, the U.K., and the U.S. The results of the survey showed that the pandemic has:
- Expedited digital transformations and created a surge in automation investment. 48% of survey respondents planning to increase RPA spend over the next year.
- Elevated the need for a people-centric workforce. 57% of respondents say their employees are moderately or very anxious regarding their ability to succeed in their jobs due to automation and pandemic-related stress. 60% of decision makers agreed that providing workplace certifications for transferable digital and machine skills helps their employees cope with the potential effects of automation and prepares them for the future of work.