The Kiwi subsidiary is New Zealand’s largest captive finance organisation, with offerings covering private vehicle finance, corporate fleet management and car-share subscription services.
When over 39,000 hours in potential benefit from automation was identified in an Opportunity Assessment, the company launched its first intelligent software robot – Fabio – to assist with fast quoting in March 2019, freeing up its fleet services team to spend more time with customers, rather than inputting data.
Anita Hogan, TFNZ Applications Manager, says it’s a move that has seen the company give almost 2,000 hours back to the business in 2019 and projected benefit of 4,500 hours back to the business in 2020.
The pilot, built on UiPath technology by New Zealand digital transformation services and business automation specialists Quanton in conjunction with TFNZ, was delivered in less than three months, using agile methodology. During this time, UiPath was fully deployed into TFNZ’s architecture and technology environment.
The pilot process, run by Fabio, TFNZ’s software robot, automates the task of creating quick quotes and spreads – a previously laborious and manual task. Through automating the process, TFNZ has enabled its fleet team to spend less time on admin and more time building customer relationships. The approximate annual saving was 1,300 hours back to the business or the equivalent of 64% of a full-time employee equivalent.
The intelligent automation program hasn’t just delivered cost savings and new efficiencies – it’s also seen the local operation recently pick up a coveted Kaizen Innovation Award for the Americas and Oceania region. Toyota Finance subsidiaries in each country vie for the award each year, with every country submitting one project. New Zealand’s 2020 win is the first for the local office in 13 years.