For organizations looking to automate business processes, the buzzword “process mining” has been gaining popularity of late. It is the next logical step after robotic process automation (RPA), enterprise service management (ESM), and the various approaches taken to automate tasks involving enterprise resource planning (ERP) systems.
Process mining code can be smart enough to recognize and define just what qualifies as a “process” so we don’t need to spend months or years writing out spec files. Process mining code can just grok how the data moves to understand how order data flows link with shipping data flows and then turn into banking data flows so everyone can get paid. If your jobs have unique and consistent ID numbers, the tools can track the work from process to process.
Here are 6 process mining tools that can help your in your automation journey:
Celonis Intelligent Business Cloud
Intelligent Business Cloud from Celonis adds a layer of AI to an enterprise by organizing business events from ERP, CRM or accounting systems into a form that can be tracked and analyzed by the core AI tools. The foundation is a collection of pre-built data collectors for both the big tools in the server rooms (SAP, Oracle, Salesforce, etc.) and the little ones on the desktops (Outlook, Excel, etc).
Kofax Insight offers a collection of tools for streamlining business processes with RPA and what they call TotalAgility. Many of the tools, such as Invoice Portal, OmniPage OCR and SignDoc, help juggle the endless flow of paper while replacing it in digital form where it can be more efficiently followed and watched. The analytics for tracking behavior is bundled in a product called “Insight” built from three layers: data gathering (Analytics Server), numerical summarization (Metrics Mart), and presentation (Dashboard).
myInvenio offers a multi-level mining tool that’s built to make sense of low-level subprocesses, such as invoicing or inventory tracking, as well as higher-level processes, joining them all together where failures may also occur. The heart of the algorithm is the Decision Rule Miner that looks first for rules that explain what is happening and then analyzes how accurate the rules might be.
PAFNow is integrated with Microsoft’s enterprise offerings and deeply embedded in tools such as the Office 365 suite. The main product is built on top of Power BI adding artificial intelligence to help analyze process flows. Users can run the tool locally within Office 365 or in the cloud making it accessible for anyone used to standard Office tools.
Signavio Process Intelligence
Business Transformation Suite from Signavio is a collection of tools that turns raw data into collaborative dashboards and reports. The part responsible for applying AI to the data to sense trouble and track changes intelligently is called Process Intelligence. This tool adds an additional dynamic layer of algorithms to “The Hub,” Signavio’s main visual tool where widgets are dragged into a flowchart tracking your enterprise data flow.
UiPath Process Mining (formerly ProcessGold)
UiPath’s Process Mining extension works with log files to sketch out workflows automatically, something the company calls taking an “x-ray” of your enterprise. If the log files have a unique case ID attached to each event and a timestamp, the code can extract a useful graph. Even if the results don’t lead to something that can be turned over to a robot, managers can still learn about the bottlenecks and issues inside their operation from this x-ray.