To Escape from the Effects of COVID-19, Mid-sized US Firms Turn to Automation

The mid-sized enterprises in the United States are set to automate their business process in a bid to remain agile, as the COVID-19 pandemic continues to ravage the economy.

In a survey commissioned by Inference Solutions, 64% of respondents stated that they would increase investment in automation technologies in the coming year. More than a quarter of organizations will increase their investment by 10% or higher, says the report.

When asked which automation technology will increase their resilience, 69% of respondents selected customer service automation, 54% chose employee service automation, 39% named supply chain automation, and 37% flagged robotic process automation (RPA).

More than 500 US IT decision-makers took part in the survey, which was conducted the last week of May this year.

Read more here: To Escape from the Effects of COVID-19, Mid-sized US Firms Turn to Automation

Leave a Reply