Now, more than ever, organizations are being forced towards automation tools in order to fill in the gaps that are inevitably left with rapid digital transformation. As a result, the use of robotic process automation (RPA) is expanding rapidly as organizations look for ways to speed processes that will enable workers to become more productive. It is also clear that the better these processes, the better the experience will be for companies, or individuals, doing business with your organization.
This is to be expected. RPA is a key part of digital transformation and digital transformation strategies as it offers different advantages that organizations are looking to exploit as they build strategies to manage the sudden move to remote workplaces.
1. Process Speed
Dave Anderson is director of technology at Boston-based . He says that that RPA enables one crucial quality of digital transformation above all else, notably speed. Many programmers, when dealing with older software systems, may decide that a system requires a rewrite. System upgrades are complicated, time-consuming and expensive.
2. Empowering Workers
San Francisco-based Tonkean is a human-centric robotics process automation platform. Its co-founder Sagi Eliyahu told us that he has spent a lot of time trying to figure out how to make automation work holistically and as part of an enterprise-wide infrastructure.
3. Dynamic Processes
He also argues that RPA that’s focused only at the task-level can end up shifting bottlenecks to another area of the process, which has the effect of slowing down the employees that it should be empowering.
Instead, automation solutions will be most transformative if they can adapt to dynamic processes and keep humans in the loop. Process automation can do more than just automate individual tasks, but optimize workflows that include human input for decisions. That will save employees the most time and enable them to focus on the things they’re best at.
4. Business Transformation
With transformation fatigue setting in across many enterprises after a decade of focus and a graveyard of stalled initiatives, automation is the new darling of technology executives trying to tackle the ongoing shift to a digital-first environment, according to Jon Knisley, principal for automation and process excellence for San Francisco-based , which develops a process discovery platform. But automation, he said, is a means to an end and the target state remains business transformation.