Two years ago, the McKinsey Global Survey on Automation found that making business-process automation a strategic priority was conducive to success beyond the piloting stage. This year’s findings show that prioritizing automation has become even more important to enable success.
The findings suggest that more companies are pursuing automation now than two years ago. Two-thirds of respondents say their organizations are at least piloting the automation of business processes in one or more business units or functions, compared with 57 percent who said so in the previous survey.
Most of that change comes from an increase in the percentage of respondents reporting pilot projects; the share of organizations that respondents say are moving beyond the piloting phase hasn’t grown significantly since 2018. Of those who report that their organizations have not begun to automate, nearly half say there are plans to do so within the next year.
The most commonly deployed technologies, according to respondents, are business-process-management platforms and robotic process automation.