Business process improvement has been a top enterprise concern of late, and German software company SAP has heeded the call with Process Insights, a new process mining tool announced during Sapphire event.
With Process Insights, SAP aims to help customers streamline their operations by reporting on the speed and efficiency of existing business processes before benchmarking them against 300 key performance indicators (KPIs) generated from aggregated SAP customer data. The tool, which will use SAP’s Intelligent Robotic Process Automation to recommend improvements, leans heavily on data SAP has amassed about what makes any given process efficient for its customers, SAP CEO Christian Klein said during a media and analyst Q&A.
SAP has a wealth of business process information connected to its popular enterprise resource planning (ERP) software, and with its acquisition of business process management software provider Signavio in January and RPA vendor Contextor in 2018, it now has all the pieces in place to model, mine, and eventually streamline those processes for customers.
Despite being late to market with this sort of capability, the company believes it will have a huge leg up on the competition—at least with existing customers who already run large parts of their business (from accounts to finance to procurement and logistics) on SAP, and mining those processes for better efficiency should be fairly straightforward.
“The solution provides business professionals with out-of-the box capabilities to very quickly analyze business processes that run through SAP ECC and SAP S/4HANA systems and get tailored recommendation on how to fix or improve them. However, for non-SAP systems, organizations are able to benefit from our recent acquisition of Signavio that is able to provide analysis and modelling,” Wassilios Lolas, global vice president for business process intelligence at SAP told CIO.com via email.
SAP Process Insights will be made generally available to customers in the third quarter of 2021 and there will be a six-month free trial offered under a new promotional offer.