RPA skills in demand as organizations eye better engagement

RPA skills in demand as organizations eye better engagement

Most organizations’ first foray into RPA development involves invoice processing. RPA software tackles the heavy lifting of invoices and provides a “completely digital and remote business experience, meaning no face-to-face requirement,” said Craig Le Clair, vice president at Forrester. “This means RPA bots that gather data, complete forms, take actions to get things done, collect e-signatures, etc.” Le Clair said.

Organizations also want developers with strong RPA skills to improve customer engagement through improved interactive outcomes. RPA can enhance chatbot or communication management system capabilities by scheduling and automating what were previously slow, error-prone manual activities, said Arthur Villa, senior research director at Gartner. These improvements can be added quickly if an organization has developers that possess these advanced RPA skills.

Advanced RPA skills lead to biggest gains

There are a variety of ways to take advantage of automation, and a developer with strong RPA skills can often identify opportunities a less experienced developer might miss.

RPA can help support work from home, health tracking, offload and provide task automation backup and resilience, and reduce costs needed to fight recessionary pressures,” Forrester’s Le Clair said. “Three times as many information workers will work from home all or most of the time, while many companies institute ‘hybrid’ models in which workers come to the office less often.”

Modern technology adoption requires new skill sets. Software developers with traditional skills will want to ramp up on RPA technologies — such as UiPath Orchestrator, Automation Everywhere and Blue Prism — and keep an eye on new vendors that enter the automation market.

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