- The IRS is saving an estimated 15,000 full-time employee man-hours per year.
- The Bureau of Labor Statistics automated approximately 85% of the workload to convert text heavy records into codes for annual work-related injury surveys, improving the accuracy of report analysis and shifting staff focus to higher-value work.
- The CBP saved the airline industry and travelers hundreds of hours and millions of dollars with bots that notified airlines of travel ban updates as the COVID-19 crisis unfolded.
“I’ve never seen a technology that’s been as quickly adopted as this,” shares Christopher Townsend, vice president of federal sales, UiPath. “Most adoption of RPA starts in back-office applications. It starts out in finance, HR and IT services and provides some significant efficiencies, cost avoidance and improves productivity.”
Listen to the podcast for the full conversation on leveraging process automation to meet today’s surge in citizen demands. You can hear more coverage of “IT Modernization in Government” on our FedScoop radio channels on Apple Podcasts, Spotify, Google Play, Stitcher and TuneIn.