Reducing the Risk of Evictions for Low-Income Americans with RPA

During the 2018 – 2019 government closure, more than 1,150 housing contracts couldn’t be renewed and thousands of low-income Americans were at risk of being evicted from their homes.

The team built and tested a pilot using robotic process automation (RPA). In just five days, the team developed and proved the Contract Renewal Virtual Assistant (CRVA) bot prototype using UiPath and Agile methodologies.

CRVA checks the client’s database for any expiring contracts coming up within a 180-day timeframe and sends out a report to a shared mailbox accessible to pertinent stakeholders. Since the CRVA bot accesses databases that contain PII data, Pyramid worked within the agency’s security compliance requirements to ensure that data was not permanently stored within the RPA program, and only the appropriate users had access to run the bot. The report produced by the bot does not contain PII. Once the client’s infrastructure was ready, the CRVA bot was up and running in 8 weeks.

The CRVA bot allows the client to more efficiently forecast expiring contracts to ensure Americans will not be at risk from evictions if another government closure happens; therefore, guaranteeing the agency’s critical mission may be less affected. The CRVA bot has automated cumbersome business processes so federal workers can focus on high-value work, directing more taxpayer dollars into priority mission areas.

Read more here: Reducing the Risk of Evictions for Low-Income Americans with RPA

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