Salesforce has entered into a definitive agreement to acquire Servicetrace, a robotic process automation provider (RPA) based in Germany. They have been looking to add RPA as per earlier rumors.
RPA adoption has exploded because it empowers business users to automate business processes easily without needing specialized development skills. However, the shift to digital-first customer and employee experiences has created more data from more systems than ever before. Companies face the challenge of securely integrating, automating, and managing workflows across multiple silos of data and systems.
The combination of integration, API management, and automation is required for companies to scale and increase the speed of work — from streamlining sales operations to speeding up customer case resolution. And that’s why we’re thrilled to bring together Servicetrace’s leading RPA solution with our leading API and integration platform.
With the addition of Servicetrace, MuleSoft will be able to deliver a leading unified integration, API management, and RPA platform, empowering organizations to deliver connected experiences from anywhere. The new RPA capabilities will enhance Salesforce’s Einstein Automate solution, enabling end-to-end workflow automation across any system for Service, Sales, Industries, and more.
Read more here: MuleSoft to acquire RPA provider Servicetrace
