There are many things to consider before automating processes especially in situations where operations need to change and adapt to market conditions quickly. So, what do companies need to think about before investing?
Examine Organizational Structure
Recent research from Catalytic, The Real State of Automation Progress, shows that in the face of this challenge, 78% of organizations are taking a centralized approach to automation in which the purchasing and implementation are owned by a single team — usually IT or the C-suite — while only 22% distribute this responsibility across multiple departments and teams.
Interestingly, those that chose a distributed approach said employees were 10% more likely to believe their automation was more successful and scalable compared to industry peers. Choosing to distribute responsibility across the entire organization gives employees a personal stake and greater influence in the success of your automation journey. Even more, it prevents one department from being bogged down with every aspect of planning, implementation and execution which can create bottlenecks that severely stunt your progress.
RPA Time Investment
Organizations should have a firm grasp on the pain points they plan to resolve with RPA. Too many businesses feel pressure to invest in RPA because their counterparts are doing so, rather than being clear on the problem they plan to address.
It is also important to be aware of the time investment that will be required — from creating bots, to training them to manage exceptions like changes related to errors and sanitizing data. “RPA is no different from any software project when it comes to the beginnings of a rollout of implementation,” he said. “Proving the value of the project can be achieved by a smaller, staged approach or ’land and expand’. Develop a proof of concept for a focus group or a particular line of business or function.”
Do More Than Just Cut Costs With Automation
In years past, automating to add scale to or lower costs on a process or specific area was a solid justification for investment. Now, more leaders are starting to look at it differently and questioning whether they are too focused on cost savings, Kyle McNabb, SVP of product marketing at Naples, Fla.-based ASG Technologies, told us. “I think we’re starting to see more of a shift in the driver for automation to be not only to reduce costs but also to improve employee experiences, help the organization be more responsive to constant change and support greater business continuity,” he said.