LG has introduced RPA to 500 office tasks in 2020, doubling from 240 in 2019. Since 2018, it has introduced RPA in office work such as accounting, personnel management, sales, marketing, and procurement. It has applied RPA to a total of 950 jobs thus far.
The workload of 950 jobs performed by RPA exceeds 20,000 hours per month in terms of human workload. RPA automates repetitive and stereotyped tasks with robot software.
In 2020, LG Electronics expanded work areas for RPA by introducing intelligent RPA, which combines artificial intelligence and big data, and artificial intelligence image recognition technology which can extract necessary information from images.