Clients are experimenting with RPA tools, new features provided by vendors, and the best ways to cooperate with service providers and service teams from software vendors. The wide range of vendors gives clients more options.
Some are cooperating with more than two vendors, accelerating their pilot stages. RPA success requires a robust operating model. In China, most clients quickly started their RPA programs in silos, each business unit running different pilots and proofs of concept. Each team established basic operating models during the actual implementations, resulting in many automation islands across the firm. To effectively manage RPA programs, enterprises need to take a step back and create enterprise-wide governance structures.
AI is driving RPA to intelligent automation. Interestingly, RPA emerged in China after the AI craze driven by digital giants and other highly visible startups. Many clients can leverage AI capabilities from day one. RPA and practical AI components create the intelligent automation that has been adopted by over half of surveyed clients.
Despite the many challenges, Forrester expects that Chinese organizations will increasingly consider RPA to support a rising number of automation initiatives. However, adopting new technology is always challenging and CIOs in China need to understand the current RPA trends in China, adoption drivers and common challenges, and AI’s potential role in their automation efforts in order to formulate a strategy to get them started.