Texas handles surges during COVID-19 with RPA

To accommodate the increased workload, Accenture, which administers the Texas Medicaid and Healthcare Partnership (TMHP) program on behalf of the Texas Health and Human Services Commission, called on its RPA group.

RPA is used across a variety of departments at TMHP, including but not limited to:

  • Provider Enrollment
  • Reference Data Management
  • Vendor Management
  • Accounts Payable
  • Accounts Receivable
  • Claims Processing
  • Reporting and Operations

RPA helps Accenture handle increases in transaction processing without overburdening staff or requiring additional workers. For example, the TMHP recovery audit team recently used Blue Prism to process a surge of 20,000 transactions in a one-month period.

Quality control has been a huge benefit as well, by reducing the possibility of human error. With workers inputting hundreds of transactions a day, quality at scale is critical.

Soon, Accenture will shift from its operational projects with RPA, such as provider enrollments and claims payments, to technology projects. For example, RPA is used during the software development lifecycle. The RPA group is exploring ways to verify data before it’s promoted to the next deployment level and ways to do deployment in lower environments. The group is also looking at opportunities to handle routine operating procedures, such as updating databases or sending notifications to other teams when processes are complete.

Read more here: Increasing Efficiency and Accommodating Surges in Work in the Time of COVID-19

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