Blue Bot ‘Yi’ is the Corporate Bank’s first digital employee with a client-facing role. It has been allocated an employee number and has a dedicated working email address. The new employee is responsible for handling financial reports including real-time customized transaction reports and cash pooling reports, and for processing direct client enquiries, which has already been successfully done for two of Deutsche Bank’s clients in China.
Developed within Deutsche Bank’s Blue Water Fintech Space in Shanghai, Blue Bot ‘Yi’ performs its duties based on robotic process automation (RPA) combined with semantic recognition and AI technology to automatically complete the collection and distribution of customized information.
The first digital worker is still receiving new training to be further enhanced after being integrated with Deutsche Bank’s API and other artificial intelligence capabilities. Its scope of work and capabilities have gone far beyond the basic concept of RPA.