What can RPA automate?
Error-prone manual processes are also good candidates. RPA can automate the processes where there is a lot of manual copying and pasting (like transferring values between spreadsheets or merging them), and which can introduce human errors. This is the reason RPA projects often begin within administration, finance and procurement departments.
How do you address user resistance?
Job loss should not be a zero-sum game. Project proponents should also highlight how RPA can help users improve their productivity in their own terms. For example, one can highlight how much time an accountant can save from doing routine, mundane tasks.
Should IT or business lead the RPA project?
Instead of waiting for the right team to lead, it may be better to start with the outcome. If the outcome — for example, business productive gains by a certain percentage — is clear, then both IT and business can work together to achieve it.
Can you audit RPA?
Yes. This is vital for regulated industries like financial services and utilities where regulators want to know whether the bot behavior is following established protocols and are making compliant decisions.
What are some popular use cases?
The use cases for RPA are diverse. The popular ones are in finance, administration and procurement/logistics. The primary reason is that these functions include numerous repetitive and manual tasks.