How an IA program scaled to 1000+ automations across 25+ business units.

In this newsletter, we will discuss seven key steps you can take to scale your intelligent automation program. This is based on a live club session from Alexander Hübel who led the Intelligent Automation program at a Telecom giant and scaled the program from a team of 5 to 500+ people.

Btw, if you like to be part of such sessions & training, our next club cohort is starting next week. We would love to have you join us!

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Here are the details of their Intelligent Automation journey and what real scaling looks like. See how they ramped up to 1000+ IA solutions across 25+ business units.

Here are the key learnings Alex shared with us on how they could scale.

Secure a sufficient level of buy-in from top management

Buy-in from top management is crucial to the success of your automation program. Without it, your program will struggle to gain traction and secure the resources it needs to scale. To gain buy-in, it is important to invest primarily in business-facing capabilities with strong advisory capability towards C-suite/senior management. This will help ensure that automation is seen as a strategic priority and not just a tactical solution.

Build CoE with strong governance

A Center of Excellence (CoE) with strong governance is essential to the successful scaling of your automation program. It ensures end-to-end accountability and builds the capability required to manage automation effectively. This includes establishing clear roles and responsibilities, defining processes for identifying and prioritizing automation opportunities, and establishing robust governance and oversight.

Build partnerships with IT and external partners

To scale your automation program, you will need to build partnerships with IT and external partners. This means creating an alliance with CIO and IT to secure delivery capability and volume flexibility by leveraging one or several delivery partners. This will help ensure that you have the resources you need to scale your program and meet the demands of your business.

Technology ramp-up

Start with Robotic Process Automation (RPA) and then gradually build up to more advanced automation technologies, such as artificial intelligence and machine learning. This will help ensure that you have the right tools in place to automate the right processes and achieve maximum efficiency. Secure strong technical and IT competence, but don’t forget it’s a business transformation.

Communicate and engage

Effective communication and engagement are key to the successful scaling of your automation program. You need to market positive change and create positive buzz, remove all fears of automation and job loss, and celebrate and reward success and progress. It is also important to drive adoption, with C-suite first, to ensure that your automation program is embraced throughout the organization.

Ensure funding

Ensuring funding for your automation program is critical to its success. It is important to pay centrally for creating an automation ideas pipeline, not for projects. Make businesses pay for the delivery projects as and when they see the business case, this way you can fund scaling. This will help ensure that you have the resources you need to scale your program and meet the demands of your business.

Monitor and track closely

Monitoring and tracking your automation program closely is essential to its success. Don’t focus only on FTE savings. Instead, align with strategic initiatives and KPIs/OKRs that matter to the executive team. This will help ensure that your automation program is aligned with the overall goals of your organization and is delivering value where it matters most.

In conclusion, scaling your intelligent automation program is not easy but achievable as Alex’s experience shows. By following key best practices, you can ensure that your program scales too and meets the demands of your business.

I wish you well on your journey forward!


P.S. Our next Digital Automation Club Cohort is starting next week. You can join us by applying here!

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