New research commissioned by Camunda and released shows that process automation is a linchpin for digital transformation, according to 97% of IT leaders surveyed. Process automation is equally sought after to improve an organization’s top line as well as its bottom line. According to survey respondents, half (49%) of their organization’s process automation initiatives are focused on driving business growth, with the other half supporting business optimization (27%) and other business efficiency factors, including firefighting (17%).
The survey of 400 IT leaders in the US and Europe reveals 84% are anticipating increased investment in process automation as a result of market pressures, including the rise of remote work. However, their process automation needs are increasingly challenged by a wide range of new technologies, infrastructures and use cases. This new reality raises the danger of incomplete or broken business processes, lack of insight into inefficiencies and bottlenecks, added cost and potentially loss of customers or new growth opportunities.
“The results of our survey show a new era for process automation, as the hidden engine powering innovation across an organization, helping to improve customer service and take advantage of new business opportunities while at the same time lowering operational cost and improving efficiencies,” said Jakob Freund, CEO and co-founder of Camunda. “But the research also underscores the very significant new technical, infrastructure and organizational challenges IT leaders face, and highlights the need to reinvent their process automation initiatives with a more open, agile and scalable approach.”
The vast majority (88%) of respondents say that IT initiatives have been started or accelerated due to COVID-19, with 80% revealing that more of their organization’s processes are being automated because fewer people are in the office to manually carry out the same tasks. Given this macroeconomic pressure, it’s not surprising that 84% of IT decision makers plan to increase investment in process automation. While the survey found that nearly half (46%) of an organization’s processes are currently automated, this is set to grow to 58% in the next 24 months.
Automation of business processes is at the heart of digital transformation initiatives. But these processes have become increasingly complex, and include many different steps and components across different technologies. According to respondents, one process typically includes five different types of components such as packaged enterprise applications, APIs, RPA bots, mobile applications, human tasks or microservices. Additionally, processes run anywhere, as the heavy lifting of process automation is done on premises (32%), in the private cloud (58%) or public cloud (47%) or some hybrid scenario (45%). Not surprisingly, 88% of IT decision makers say that at least one challenge was experienced during their most recent process automation project. Most respondents that reported challenges cited organizational and project management issues, along with disjointed technical infrastructure.